Terms and Conditions
Welcome to Tress Loom, the online store owned and operated by MUNGA TRADERS. By using our website (https://tressloom.in), placing an order, or interacting with our services, you agree to comply with and be bound by the following Terms and Conditions.
Please read these Terms carefully before using our site or placing an order.
1. General Information
- Legal Business Name: MUNGA TRADERS
- Brand Name: Tress Loom™ (registered under Class 25, Govt. of India)
- GSTIN: 10CFVPN0263A1ZV
- Registered Address: 411, SHAH ZUBAIR ROAD, PURABSARAI MORE, Purab Sarai, Munger, Bihar, 811201
- Business Type: Sole Proprietorship
- Website: https://tressloom.in
2. Eligibility to Use
You must be at least 18 years of age to purchase lingerie or erotic fashion items from Tress Loom. By using our website, you confirm that you are of legal age to enter into a binding contract under Indian law.
3. Account Registration
Registration is required to place an order. You agree to provide accurate, complete, and updated information during sign-up. You are responsible for maintaining the confidentiality of your login credentials.
4. Product Information
We sell a curated range of fashion and intimate apparel, including:
- Babydolls, Lingerie Sets, Men’s Lingerie
- Erotic Costumes, BDSM Accessories, Panties, Nightgowns
- Bikinis, Chemise, Harness Lingerie, Crossdresser Outfits
- Crochet Lingerie, Robes, and Teddy Dresses
All product images are for representation purposes only. While we make every effort to maintain color accuracy, slight variations may occur due to lighting and screen differences.
5. Sizing & Fit
We provide Indian standard sizing and free-size options on relevant product pages. Please refer to the size chart before placing your order. If unsure, feel free to contact us via WhatsApp before purchasing.
6. Pricing & Payments
- All prices listed include applicable shipping charges and GST.
- Payment gateways: Cashfree and Razorpay (UPI, Net Banking, Wallets, Cards).
- We accept partial Cash on Delivery (COD) with a 20% advance payment.
- All payments must be completed online at checkout or as per the partial COD arrangement.
7. Shipping & Delivery
- We ship PAN India using Shiprocket logistics.
- Orders are typically dispatched same or next business day.
- Delivery may take 3–10 business days.
- Shipping costs are included in the product price.
8. Returns, Replacements & Exchanges
Return Eligibility:
- Request must be made within 72 hours of delivery.
- Items must be unused, unwashed, in original packaging, and with tags intact.
Return Process:
- Initiate returns via our website.
- Approval after condition verification by our team.
- Processing may take a few business days.
Refunds & Exchanges:
- Direct refunds and exchanges available on selected items.
Return Shipping:
- Responsibility determined case-by-case.
9. Order Cancellation
Orders can be cancelled before dispatch. Post-dispatch cancellations are not possible.
10. User Conduct
- No illegal or unauthorized use.
- No copying or distributing site content.
- No disruption of site security or functionality.
11. Intellectual Property
All content is owned by Tress Loom™. Unauthorized use is prohibited.
12. Privacy & Data Usage
We collect basic customer information to process orders.
We only share data with trusted payment/logistics partners.
Cookies, Google Analytics, and Meta Pixel are used for analytics and marketing.
See our Privacy Policy and Return Policy for full details.
13. Limitation of Liability
- No liability for courier delays or color/fit variation.
- No liability for product misuse after delivery.
14. Dispute Resolution & Jurisdiction
All disputes are subject to Indian law. Jurisdiction lies in Munger, Bihar.
15. Contact Information
- 📱 WhatsApp: +91 9903520709
- 📧 Email: tresloom@gmail.com
- 🕙 Support Hours: Mon–Sat, 10AM to 6PM
By continuing to use our website, you confirm that you have read, understood, and agreed to all the above Terms & Conditions.