Privacy Policy

Effective Date: 18 May 2025
Last Updated: 18 May 2025
Website: https://tressloom.in

At Tress Loom, accessible from https://tressloom.in, the privacy of our visitors and customers is one of our top priorities. This Privacy Policy document outlines the types of information we collect, how we use it, the safeguards we put in place, and your rights under applicable laws.

By using our website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect
a. Personality Identifiable Information (PTI)
  • Full name
  • Email address
  • Phone number
  • Shipping and billing address
  • Gender (optional)
  • Login credentials (if you create an account)
b. Payment Information
  • Payment method details (processed via secure third-party gateways such as Razorpay, PayU, etc.)
  • Note: We do not store or process card numbers or CVV data on our servers.
c. Automatically Collected Data
  • IP address
  • Browser type and version
  • Device type and operating system
  • Pages visited and time spent on the website
  • Referral source (e.g., search engine, ad link)
  • Clickstream and interaction data
2. How We Use Your Information?

We use your personal information for purposes such as:

  • Processing and fulfilling your orders
  • Providing customer service and support
  • Sending you order updates, promotional content, and newsletters (you can opt out anytime)
  • Personalizing your shopping experience
  • Improving our website and services through analytics
  • Detecting and preventing fraudulent transactions and security issues
  • Complying with applicable laws and regulations
3. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to:

  • Store user preferences and shopping cart data
  • Understand website traffic using tools like Google Analytics
  • Display personalized ads using Google Ads, Meta (Facebook/Instagram), and other platforms
  • Retarget ads based on browsing history

You can manage or disable cookies via your browser settings. However, this may affect site functionality.

4. Third-Party Services

We work with trusted third-party service providers, including:

  • Payment Processors (Razorpay, PayU, etc.)
  • Email & SMS Marketing Platforms (Mailchimp, Klaviyo, etc.)
  • Analytics Tools (Google Analytics, Meta Pixel, Hotjar, etc.)
  • Advertising Platforms (Google Ads, Meta Ads)
  • Hosting and Infrastructure Providers (Cloudflare, AWS, etc.)

These services are used only to deliver a better experience and are obligated to maintain the security and confidentiality of your data.

5. How We Share Your Information?

We do not sell your personal information.

We may share data with:

  • Service providers acting on our behalf
  • Legal authorities if required by law
  • Partners for advertising or analytical purposes (in anonymized form)
6. Data Retention

We retain your data only as long as necessary for the purposes mentioned:

  • Order records and transaction logs (as required by Indian tax/commercial laws)
  • Account information while you maintain an account with us

Marketing data until you unsubscribe or request deletion

7. Your Rights

You have the right to:

  • Access your personal information
  • Request correction of incorrect or outdated data
  • Request deletion of your personal data
  • Withdraw consent for marketing
  • Request a copy of the information we hold about you

To exercise these rights, email us at tresloom@gmail.com

8. Children’s Policy

Our website is intended for users aged 18 years and above. We do not knowingly collect personal data from children. If you believe a child has provided personal data, please contact us immediately for deletion.

9. Data Security

We implement industry-standard security measures including:

  • SSL encryption
  • PCI-compliant payment processing
  • Secure access controls and regular audits

While we strive for 100% security, no system is entirely immune to threats.

10. Legal Basis for Processing (India)

This Privacy Policy complies with:

  • The Information Technology Act, 2000
  • The IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
  • The upcoming Digital Personal Data Protection (DPDP) Act, 2023
11. International Access & Storage

Though our target audience is in India, if you access our services from outside India, your data will be processed in accordance with Indian laws and stored on secure servers located in India or with globally compliant third-party providers.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with the Last Updated Date. Continued use of our website implies your acceptance of the updated terms.

13. Contact Us

If you have any questions or concerns about our Privacy Policy or data practices, reach out to us at:

Tress Loom
Email: tresloom@gmail.com
Website: https://tressloom.in
Business Address: 411, SHAH ZUBAIR ROAD, PURABSARAI MORE, Purab Sarai, Munger, Munger, Bihar, 811201

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